This Privacy Policy governs the manner in which Queapson Pty Limited ABN 20 689 876 186 trading as Cadent Consulting collects, uses, maintains and discloses information collected from users (each, a "User") of the www.cadentconsulting.com.au website ("Site"). This privacy policy applies to the Site and all products and services offered by Cadent Consulting.

Personal Information Collection

We may collect personal information from Users in a variety of ways, including, but not limited to, when Users visit our site, subscribe to our newsletter, fill out a form, register for an account, and in connection with other activities, services, features or resources we make available on our Site.

Users may be asked for, as appropriate:

• Name

• Email address

• Mailing address

• Phone number

• Payment information (processed securely through third-party providers)

Users may visit our Site anonymously. We will collect personal information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal information, except that it may prevent them from engaging in certain Site-related activities.

Non-Personal Information Collection

We may collect non-personal information about Users whenever they interact with our Site. Non-personal information may include:

• Browser name and version

• Type of computer or device

• Operating system

• Internet service provider

• IP address (anonymised)

• Pages visited and time spent on pages

• Referring website

• Other similar technical information

Cookies and Tracking Technologies

Our Site may use "cookies" and similar tracking technologies to enhance User experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser that enables the site to recognise your browser and capture certain information.

We use cookies to:

• Remember your preferences and settings

• Analyse site traffic and usage patterns

• Improve site functionality

• Provide personalised content

You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Please note that some parts of the Site may not function properly if cookies are disabled.

How We Use Collected Information

Cadent Consulting may collect and use personal information for the following purposes:

To provide and improve our services

• Process transactions and deliver products/services

• Respond to customer service requests and support needs

• Personalise user experience

• Improve our Site based on user feedback

To communicate with you

• Send service related notifications

• Respond to inquiries and requests

• Send periodic emails including newsletters (with your consent)

• Provide updates about products, services, or company news

For business operations

• Analyse website usage and performance

• Conduct market research and analytics

• Comply with legal obligations

• Protect against fraud and security threats

Information Protection

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information. This includes:

• Secure servers and encrypted data transmission

• Regular security assessments

• Limited access to personal information by authorised personnel only

• Secure disposal of information when no longer needed

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers We may engage trusted third-party service providers to help us operate our business and the Site, such as payment processors, email service providers, form processing services (including JotForm), or analytics services. These parties are bound by confidentiality agreements and are only permitted to use your information for the specific services they provide.

Legal Requirements We may disclose your information if required by law, regulation, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Aggregated Information We may share generic aggregated demographic information not linked to any personal identification information with business partners and advertisers.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Opt-out of marketing communications at any time

• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the details provided below.

Third-Party Websites

Our Site may contain links to third-party websites, advertisements, or services. We do not control the content or privacy practices of these external sites and are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party sites you visit.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymise it.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.

Children's Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

Changes to This Privacy Policy

Cadent Consulting reserves the right to update this privacy policy at any time. When we make material changes, we will notify you by email (if you have provided an email address) and/or by posting a prominent notice on our Site. We encourage Users to frequently check this page to stay informed about how we protect your personal information.

Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Information

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have privacy-related concerns, please contact us:

Cadent Consulting Email: privacy@cadentconsulting.com.au

Complaints If you believe we have breached your privacy, you can lodge a complaint with us using the contact details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Last updated: 06/09/2025